Contact us
Speak to a real person, 24 hours a day.
The fastest way to get help is to call. Most first conversations take ten to fifteen minutes — long enough to understand what’s happened, explain the next steps, and answer any questions.
What happens when you call
The person who answers will ask a few practical questions: what’s happened, where your loved one is now, and roughly where you’re located. From there we’ll explain the next steps, including who will be in touch from the local funeral director and what paperwork is needed.
You don’t need to have decided anything before you call. If a basic cremation ends up not being the right arrangement for your family, we’ll say so honestly — and we won’t pressure you either way.
If your call isn’t urgent
If you’re researching for a future arrangement, or asking on behalf of someone else, the same number is fine. We answer 24 hours, and a daytime call is often the most relaxed time to walk through the details.
Coroner or Procurator Fiscal cases
If a coroner is involved (or, in Scotland, a Procurator Fiscal), please tell us when you call — the timing of the cremation will depend on their investigation, but we can still help you plan around it. See our coroner and Procurator Fiscal guide for context.
If your loved one is overseas
We don’t handle international repatriation directly. If your loved one has died abroad and you need them brought home, the Foreign, Commonwealth & Development Office and the British consulate in the country are the right first call. Once they are back in the UK, we can take over.